Do law enforcement officers really need to answer 911 calls in low-risk situations like well-being checks, nuisance complaints and mental health-related requests? A rapidly growing number of cities thinks not, so they are freeing up police officers to prioritize more urgent calls by turning those calls over to social workers, mental health care providers and peer support specialists — and it is working.
How cities are rethinking who responds to 911 calls
https://www.route-fifty.com/workforce/2024/08/how-cities-are-rethinking-who-responds-911-calls/398522/
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